This is a hands-on management position responsible for the day-to-day operation of the resort. Resort Managers oversee guest services, reservations, staffing, retail operations, property maintenance, grounds, facilities, budgets and seasonal projects. You will work closely with both guests and staff while making sure the resort is safe, well maintained and operating efficiently.

We are looking to build an on-site management team with complementary skills and experience. Strong candidates may come from hospitality, tourism, resort operations, customer service or team leadership backgrounds, while others may bring experience in maintenance, construction, landscaping or skilled trades. Joint applications 

This is a seasonal position running approximately April through October and requires living on-site for the duration of the season. Staff accommodation may be available through the use of a company-owned RV, or employees may bring their own suitable RV. As we are looking to build an on-site management team, joint applications with complimentary skills and experience are welcome to apply together. 

Responsibilities and Duties

• Provide a high level of hospitality and create a welcoming experience for resort guests.
• Hire, onboard, train, schedule and supervise seasonal resort staff, including Guest Services Agents, Housekeepers and Maintenance/Groundskeeping staff.
• Ensure staff understand company policies, procedures and safety requirements and maintain required certifications.
• Manage staff schedules and timesheet submissions while maintaining approved labour budgets.
• Promote and maintain a safe working environment for employees and guests.
• Respond to guest questions, concerns and issues promptly and professionally.
• Oversee online and phone reservations and regularly review bookings for accuracy.
• Monitor the reservation system and manage site inventory to maximize availability and occupancy.
• Coordinate resort events, activities and long-weekend programming, including staffing and operational requirements.
• Maintain knowledge of local attractions, activities and services to assist guests.
• Oversee camp store operations, including retail and food and beverage sales, inventory and ordering.
• Ensure financial transactions are properly recorded and complete required revenue, occupancy and operational reporting.
• Complete and oversee regular inventory counts.
• Complete incident reports and other required documentation in a timely manner.
• Monitor operating expenses and budgets and report significant variances or anticipated costs.
• Build and maintain relationships with local vendors, contractors and community partners.
• Lead seasonal opening and closing procedures.
• Coordinate and oversee construction, renovation and property improvement projects.
• Complete and oversee general property maintenance and repairs.
• Ensure resort grounds are well maintained, including landscaping, watering, planting, grass cutting and other seasonal grounds work.
• Monitor resort facilities, utilities, amenities, equipment and infrastructure and ensure they remain safe and in good working condition.
• Troubleshoot maintenance issues and complete repairs within your experience and abilities, coordinating qualified contractors or trades when required.
• Ensure resort facilities, cabins, rental accommodations and washrooms are maintained to a high standard of cleanliness.
• Maintain appropriate maintenance, inspection and operational records.
• Work collaboratively with other on-site managers and the Pinnacle Lifestyles regional team to ensure the overall success of the resort.
• Be prepared to step in wherever needed. Resort management is hands-on, and priorities can change quickly based on guest needs, weather, maintenance issues and resort operations.

Qualifications & Experience

We recognize that successful Resort Managers can come from different professional backgrounds, successful candidates may have:

• Previous management, supervisory or team leadership experience.
• Experience in hospitality, tourism, resorts, campgrounds, hotels or customer service is considered a strong asset.
• Experience in construction, property maintenance, landscaping or a skilled trade such as electrical, plumbing, carpentry or mechanical work is considered a strong asset.
• Experience overseeing renovations, contractors or property improvement projects is an asset.
• Strong interpersonal skills and a guest-focused mindset.
• Strong problem-solving skills and the ability to make sound decisions independently.
• Ability to remain calm and professional in a busy, fast-paced environment.
• Adaptable, flexible and dependable.
• Comfortable working both indoors and outdoors and performing hands-on operational tasks.
• Comfortable using Microsoft 365 applications and learning reservation and property-management software.
• Strong organizational and time-management skills.
• Valid driver's license. 
• Strong work ethic and team mentality.
• An appreciation for camping, outdoor recreation and the resort lifestyle

What This Role Is Really Like

Resort management isn't a traditional desk job. On any given day, you might help resolve a guest concern, review reservations, coordinate staff schedules, troubleshoot a water or electrical issue, meet a contractor, check a cabin, help with landscaping, review occupancy numbers and prepare for a busy long weekend.

During peak season, the resort is a busy environment and unexpected situations are part of the job. Successful Resort Managers are comfortable making decisions, changing priorities and pitching in wherever needed while maintaining a positive experience for guests and staff.

Why Work With Us?

• Live and work on-site at one of our outdoor resort destinations.
• Competitive compensation and performance bonus opportunities.
• On-site RV accommodation may be available.
• Staff discount program across Pinnacle Lifestyles Resorts.
• Paid training and ongoing support.
• Opportunities to develop experience across hospitality, property operations and outdoor recreation.
• Active, outdoor working environment.
• Opportunity for returning seasonal employment in future years.

About Pinnacle Lifestyles

Pinnacle Lifestyles is a Canadian owned and operated resort company focused on creating memorable outdoor experiences at RV, cabin and recreational resort destinations across Western Canada. Our resorts offer a mix of camping, accommodations and outdoor recreation, with a focus on welcoming communities, great guest experiences and enjoying more time outdoors.

Enjoy working outdoors, staying active, and taking pride in a job well done?

Pinnacle Lifestyles is seeking Grounds & Maintenance Team Members to join our team at White Lake RV & Fishing Resort for the summer camping season. This role plays a vital part in maintaining the look, safety, and functionality of the resort—helping ensure every guest arrives to a clean, well-kept, and welcoming environment.

As a Maintenance & Grounds Team Member, you’ll work hands-on across the property, supporting daily operations through landscaping, facility upkeep, site preparation, and general maintenance, while being part of a collaborative resort team.

This is a seasonal position running until October, with full-time and part-time opportunities available. As a summer resort, weekend and holiday availability is required.

What You’ll Be Doing

Grounds & Property Care

• Maintain resort grounds, amenities, and common areas to Pinnacle standards
• Complete housekeeping cleans following guest departures
• Perform landscaping duties including mowing, trimming, raking, sod work, and weed control
• Water and maintain trees, shrubs, plants, and flower beds as required
• Remove garbage and litter from sites and common areas

Facilities & Maintenance

• Assist with general property improvements including basic repairs and painting
• Perform regular cleaning and upkeep of onsite washroom facilities
• Help ensure buildings, roads, sites, equipment, and amenities are safe, functional, and operating efficiently
• Identify, address, and report maintenance issues in a timely manner

Guest & Team Support

• Respond to guest needs professionally and efficiently when encountered onsite
• Communicate in a friendly, respectful manner to support Pinnacle Lifestyles’ commitment to exceptional guest experiences
• Work collaboratively with resort management and other departments to support smooth daily operations

General

• Follow all safety policies and procedures
• Use tools and equipment responsibly
• Other duties as assigned

What We’re Looking For

•         2+ years of experience in general maintenance, landscaping, horticulture, construction, or skilled trades preferred
•        Experience using small engine equipment such as lawn mower, chainsaw, leaf blower, etc.
•          Previous campground or resort experience is an asset
•          Strong attention to detail and time-management skills
•          Dependable, adaptable, and team-oriented
•          Comfortable working outdoors in varying weather conditions
•          Physically able to stand for extended periods and lift 50+ lbs
•        Ability to work independently and as part of a team
•          Comfortable using basic technology
•          Flexible availability including evenings, weekends, and holidays
•          Passion for the outdoors and pride in maintaining high standards

Why You’ll Love Working with Us

•          Work in stunning locations
•          Competitive compensation
• Retention bonus paid per hour worked at the end of the season for those who complete their contract,
•          Staff discounts across Pinnacle Lifestyles Resorts
•          Paid training, mentorship and real-world experience in hospitality and outdoor recreation.

Join Our Team

Apply today and help create a resort environment where guests can relax, recharge, and return year after year.